Terms & Conditions

Last Updated: October 27, 2025

1. Introduction & Acceptance of Terms

Welcome to Studio by ISIM, a premium image consulting experience center operated by Samridh Solutions LLP, a Limited Liability Partnership duly registered under the Limited Liability Partnership Act, 2008, with its registered office in Mumbai, Maharashtra, India.

Acceptance of Terms

These Terms & Conditions (“Terms,” “Agreement”) constitute a legally binding contract between you (“Client,” “You,” “User,” or “Customer“) and Samridh Solutions LLP (referred to as “we,” “us,” “our,” “Studio by ISIM,” or “the Company“).

By accessing, browsing, navigating, or using our website (www.studiobyisim.com), booking any services, making payments, or engaging with our content in any manner, you acknowledge and agree that:

You have read these Terms & Conditions in their entirety.
You understand and accept all provisions, restrictions, and obligations outlined herein.
You are legally bound by this Agreement and our Privacy Policy.
You consent to the collection, use, and processing of your personal information as described in our Privacy Policy.

Non-Acceptance

If you do not agree with any part of these Terms & Conditions, you must immediately discontinue use of our website and refrain from booking or using our services. Continued use of our website or services following any modifications to these Terms constitutes acceptance of those changes.

Capacity to Contract

By using our services, you represent and warrant that:

You have the legal capacity to enter into binding contracts under Indian law.
You are not prohibited by law from receiving or using our services.
All information you provide is accurate, current, and complete.

Modifications & Updates

We reserve the right to modify, amend, or update these Terms at any time at our sole discretion. Material changes will be communicated via email or prominent website notification. Your continued use of our services after such modifications constitutes binding acceptance of the revised Terms.

2. Privacy & Data Protection

Your privacy and the security of your personal information are of paramount importance to Studio by ISIM. This section provides an overview of our data practices. For comprehensive details, please refer to our complete Privacy Policy.

A. Information Collection

We collect and process the following categories of personal information:

Personal Identifiers

Full name
Date of birth / Age
Gender
Contact information (email address, phone number, WhatsApp number)
Billing address
Emergency contact information (if provided)

Service-Related Data

Photographs (face, full body, wardrobe items) taken with your consent
Color analysis results and seasonal color palette
Body measurements and proportion analysis
Face shape analysis and feature assessments
Style preferences, lifestyle information, and personal goals
Makeup techniques learned and product preferences
Consultation notes and personalized recommendations
Service history and appointment records
Feedback, reviews, and testimonials

Financial Information

Payment method type (credit/debit card, UPI, etc.)
Transaction IDs and payment confirmation details
Billing history and invoices
Note: Complete card details, CVV, and PINs are NOT stored by us and are processed solely by certified payment gateways

Technical & Usage Data

IP address and device information
Browser type and operating system
Website pages visited and interaction data
Cookies and tracking technologies data
Login credentials (if you create an account)
Communication records (emails, chat logs, call recordings)

B. Purpose of Data Collection

We use your personal information for the following purposes:

1. Service Delivery:

Processing and confirming appointment bookings
Providing personalized image consulting services
Maintaining consultation records for continuity of service
Delivering customized recommendations and follow-up support

2. Communication:

Sending appointment confirmations and reminders
Providing session preparation instructions
Sharing post-session summaries and recommendations
Responding to inquiries and customer support requests
Sending service updates and important notices

3. Payment Processing:

Processing payments securely through third-party gateways
Generating invoices and payment receipts
Maintaining financial records for accounting and tax compliance
Preventing fraud and unauthorized transactions

4. Business Operations:

Improving our services based on client feedback
Analyzing service usage patterns and client preferences
Training and quality assurance for consultants
Internal record-keeping and business analytics

5. Marketing & Communication (with consent):

Sending promotional offers, discounts, and special event invitations
Sharing educational content, styling tips, and industry updates
Newsletter subscriptions
Social media engagement and community building

6. Legal Compliance:

Complying with applicable Indian laws and regulations
Responding to legal requests, court orders, or government inquiries
Protecting our legal rights and interests
Preventing fraud, illegal activities, or policy violations

C. Data Sharing & Third-Party Disclosure

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information with:

Service Providers & Business Partners

Payment Processors: Razorpay, Stripe, PayU, CCAvenue (for secure payment processing)
Communication Platforms: Email service providers (e.g., Google Workspace, Zoho Mail), SMS/WhatsApp business services
Booking Systems: Appointment scheduling and calendar management platforms
Cloud Storage: Secure data storage and backup services
Website Hosting: Server and hosting providers for website operation
Analytics Tools: Google Analytics or similar for website performance analysis

Note: All third-party service providers are contractually bound to:

Use your data only for specified purposes
Maintain confidentiality and security
Comply with applicable data protection laws
Not disclose your information to other parties without authorization

Legal & Regulatory Authorities

We may disclose your information when required to:

Comply with court orders, subpoenas, or legal processes
Respond to requests from law enforcement or government agencies
Protect our rights, property, safety, or that of our clients and staff
Investigate, prevent, or take action regarding illegal activities, fraud, or policy violations
Enforce our Terms & Conditions or other agreements

Business Transfers

In the event of a merger, acquisition, sale of assets, or business restructuring:

Your information may be transferred to the acquiring entity
You will be notified of any such transfer
The acquiring entity will be bound by this Privacy Policy or will obtain your consent for any material changes

With Your Consent

We may share your information with other parties when you provide explicit consent
This includes using your testimonials, before-after photos, or transformation stories in marketing materials
You may withdraw consent at any time (see Privacy Policy for details)

D. Data Security Measures

We implement industry-standard security measures to protect your information:

Technical Safeguards

SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology
Secure Payment Processing: PCI-DSS compliant payment gateways handle all financial transactions
Firewall Protection: Network firewalls prevent unauthorized access
Regular Security Audits: Periodic vulnerability assessments and penetration testing
Data Encryption: Sensitive data is encrypted both in transit and at rest
Access Controls: Multi-factor authentication and role-based access for staff

Organizational Safeguards

Limited Access: Only authorized personnel have access to client data on a need-to-know basis
Staff Training: Regular training on data protection and privacy best practices
Confidentiality Agreements: All staff and consultants sign non-disclosure agreements
Secure Physical Storage: Consultation records stored in locked, access-controlled areas
Document Disposal: Secure destruction of physical records when no longer needed
Incident Response Plan: Protocols for responding to data breaches or security incidents

Client Responsibilities

While we take extensive measures to secure your data, you also play a role:

Keep your account credentials confidential
Use strong, unique passwords if you create an online account
Do not share your booking confirmation emails with
Report any suspected security breaches immediately unauthorized persons
Log out of your account when using shared devices

No system is 100% secure: Despite our best efforts, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but commit to using commercially reasonable measures to protect your information.

E. Photography & Visual Content

Consent for Photography

Photographs may be taken during your consultation for:

Service Records: Documentation of your color analysis, styling recommendations, etc.
Before-After Comparisons: To demonstrate transformation and progress
Educational Purposes: Internal training and quality improvement
Marketing Materials: Website, social media, brochures (requires separate explicit consent)

Your Rights Regarding Photos

Opt-Out Right: You may refuse to be photographed at any time before or during your session
Separate Marketing Consent: Use of your photos in marketing requires explicit, separate written consent
Review Before Use: We will show you photos intended for marketing and obtain your approval
Withdrawal of Consent: You may withdraw marketing consent at any time by emailing info@studiobyisim.com
Deletion Request: You may request deletion of your photos (subject to legal record-keeping requirements)

Marketing Use Terms

If you consent to marketing use of your images:

Images may be used on our website, social media, print materials, and advertisements
We may edit, crop, or enhance images for professional presentation
No compensation will be provided for use of your images
You grant us a perpetual, royalty-free license to use the images (unless consent is withdrawn)
We will make reasonable efforts to remove images after consent withdrawal, but cannot guarantee removal from all third-party platforms

F. Data Retention

Retention Periods

Active Clients: Data retained for the duration of our service relationship plus 3 years
Consultation Records: Retained for 5 years for continuity of care and reference
Financial Records: Retained for 7 years as required by Indian tax and accounting laws
Marketing Communications: Retained until you unsubscribe or request deletion
Legal Holds: Data may be retained longer if required for legal proceedings or investigations

Deletion Requests

You may request deletion of your personal data by contacting us at info@studiobyisim.com. We will:

Process deletion requests within 30 days
Verify your identity before processing deletion
Retain certain information if required by law or legitimate business interests
Anonymize data where complete deletion is not possible

G. Your Privacy Rights

Under applicable Indian data protection laws and regulations, you have the following rights:

Right to Access: Request copies of your personal data held by us
Right to Correction: Update or correct inaccurate or incomplete information
Right to Deletion: Request deletion of your data (subject to legal exceptions)
Right to Object: Object to certain processing activities (e.g., marketing)
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Withdraw Consent: Revoke previously given consent at any time
Right to Complain: Lodge a complaint with relevant data protection authorities

To exercise any of these rights, contact us at:

Email: info@studiobyisim.com
Phone: +91 7700944210
Written Request: [Insert Physical Address]

We will respond to all requests within 30 days and may require identity verification before processing.

H. Cookies & Tracking Technologies

Our website uses cookies and similar technologies:

Essential Cookies: Required for website functionality (shopping cart, secure login)
Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
Marketing Cookies: Enable personalized advertising and measure campaign effectiveness

You can control cookies through:

Your browser settings (disable/delete cookies)
Opt-out tools provided by third-party services
Cookie preference center on our website

Note: Disabling certain cookies may impact website functionality and user experience.

I. Third-Party Websites & Links

Our website may contain links to external websites, social media platforms, or third-party services:

We are not responsible for the privacy practices of third-party sites
Third-party sites have their own privacy policies
We encourage you to review privacy policies of any external sites you visit
Clicking on third-party links is at your own risk

J. Children’s Privacy

Studio by ISIM services are intended for individuals aged 18 years and older.

We do not knowingly collect personal information from children under 18 without parental consent
If we discover we have inadvertently collected information from a minor without proper consent, we will delete it promptly
Parents/guardians must provide consent for minors to use our services
Parents/guardians have the right to review, correct, or request deletion of their child’s information

If you believe we have collected information from a minor without proper consent, contact us immediately at info@studiobyisim.com.

K. International Data Transfers

Your data is primarily stored and processed in India

If we transfer data to countries outside India, we ensure:

Adequate data protection safeguards are in place
Compliance with Indian and international data protection standards
Contractual protections with international service providers
Your data rights are preserved across jurisdictions

L. Data Breach Notification

In the unlikely event of a data security breach:

We will investigate and assess the breach promptly
Affected individuals will be notified within 72 hours of discovery (if high risk)
Notification will include nature of breach, data affected, and remedial measures
Relevant authorities will be informed as required by law
We will take immediate steps to mitigate harm and prevent future breaches

M. Contact for Privacy Concerns

For privacy-related questions, concerns, or requests:

Privacy Team – Studio by ISIM

Samridh Solutions LLP

6th Floor, WEH, Metro Station Andheri, Chandak Chambers, 601, Andheri – Kurla Rd, Andheri East,

Mumbai, Maharashtra 400093.

Email: info@studiobyisim.com

Phone: +91 7700944210

Grievance Officer: [Insert Name]

Email: info@studiobyisim.com

Response Time: Within 30 days

N. Complete Privacy Policy

This section provides a summary of our privacy practices. For comprehensive details, including specific legal provisions, detailed data processing activities, and extensive rights information, please review our complete Privacy Policy.

3. Intellectual Property Rights

All content, materials, and intellectual property associated with Studio by ISIM and our website are the exclusive property of Samridh Solutions LLP and are protected by Indian and international intellectual property laws, including the Copyright Act, 1957, the Trade Marks Act, 1999, and other applicable legislation.

A. Protected Content & Materials

The following are proprietary to Studio by ISIM and protected under intellectual property law:

Website Content

Website design, layout, graphics, and visual elements
Text, articles, blog posts, and written content
Photographs, images, illustrations, and videos
HTML, CSS, JavaScript code and website architecture
User interface and user experience design
Website functionality and interactive features

Branding & Identity

“Studio by ISIM” name, logo, and brand identity
All variations, derivatives, and related branding elements
Color schemes, typography, and visual brand guidelines
Taglines, slogans, and marketing phrases
Social media handles and profile designs

Educational & Service Materials

Color analysis methodologies and systems
Body styling frameworks and assessment tools
Body styling frameworks and assessment tools
Makeup application methods and techniques
Etiquette training curricula and materials
Proprietary worksheets, questionnaires, and assessment forms
Digital color palettes and style guides provided to clients
Training manuals and consultant education materials
Presentation decks and educational videos

Client Deliverables

Personalized style guides and recommendation documents
Color palette cards and digital swatches
Styling lookbooks and outfit suggestions
Before-after transformation presentations
Any materials created specifically for client consultations

B. Ownership & Rights

Samridh Solutions LLP retains complete ownership of all intellectual property rights, including but not limited to:

Copyright in all original works
Trademark rights in brand names and logos
Trade secrets in methodologies and business processes
Database rights in client information systems
Design rights in visual materials

No transfer of ownership: Your payment for services grants you:

A personal, non-exclusive, non-transferable license to use materials provided specifically for your personal consultation
No ownership rights to methodologies, systems, or intellectual property
No right to commercial use or reproduction

C. Prohibited Uses

Without explicit written permission from Samridh Solutions LLP, you may NOT:

1. Reproduction & Distribution

Copy, reproduce, duplicate, or replicate any website content or materials
Download, store, or archive website content for purposes other than personal viewing
Distribute, publish, broadcast, or disseminate our content
Create derivative works based on our content

2. Commercial Exploitation

Use our branding, logo, or name for commercial purposes
Sell, license, or monetize our content or methodologies
Incorporate our materials into your own products or services
Use our content in competitive or similar businesses

3. Misrepresentation

Claim ownership or authorship of our content
Remove or alter copyright notices, watermarks, or attribution
Falsely suggest affiliation, endorsement, or sponsorship by Studio by ISIM
Mislead others about the source or origin of content

4. Technical Violations

Reverse engineer, decompile, or disassemble our website code
Use automated tools (bots, scrapers, spiders) to extract content
Attempt to access restricted areas or bypass security measures
Interfere with website functionality or user experience

5. Methodology Replication

Teach, train, or educate others using our proprietary methodologies without authorization
Create competing services based on our systems or approaches
Share detailed consultation techniques with unauthorized third parties
Reproduce assessment tools, frameworks, or proprietary systems

D. Limited Personal Use License

Your engagement with Studio by ISIM grants you a limited license to:

Permitted Personal Uses:

View and access website content for personal, non-commercial purposes
Download and retain materials specifically provided to you during your consultation (e.g., your personal color palette)
Reference your style guide for personal styling decisions
Share your own before-after photos on your personal social media (if not under confidentiality agreement)
Implement recommendations in your personal life

Restrictions:

All personal use must remain strictly non-commercial
You cannot share proprietary materials with others (except immediate family for personal use)
You cannot use materials for educational, training, or business purposes
You cannot modify, adapt, or create derivative works

E. Client Testimonials & Content Submissions

Content You Provide

If you submit content to us (testimonials, reviews, photos, feedback, suggestions):

You grant us a perpetual, royalty-free, worldwide license to use, reproduce, modify, and display this content
You represent that you have all necessary rights to grant this license
You waive any moral rights or rights of attribution
We may use your submissions in marketing, on our website, or in other promotional materials
You may request removal at any time, though we cannot guarantee removal from all platforms

Compensation

No financial compensation is provided for testimonials, reviews, or content submissions
Your participation is voluntary
You may decline to provide testimonials without affecting your service

F. Trademark Usage

“Studio by ISIM” and associated logos are registered or unregistered trademarks of Samridh Solutions LLP.

Unauthorized use includes:

Using our name in your business name, domain name, or social media handles
Creating confusion about affiliation or association
Using our trademarks in advertising or promotional materials without permission
Registering domain names or social media accounts that include our trademarks

If you wish to reference Studio by ISIM:

Factual references (e.g., “I received services from Studio by ISIM”) are permitted
Must be truthful and not misleading
Cannot imply partnership, affiliation, or endorsement without written agreement
Must not disparage or harm our reputation

G. Copyright Infringement Claims

If you believe your intellectual property rights have been infringed:

We respect the intellectual property rights of others. If you believe content on our website infringes your copyright:

1. Submit a written notice to our Copyright Agent at info@studiobyisim.com including:

Your contact information (name, address, phone, email)
Identification of the copyrighted work claimed to be infringed
Identification of the infringing material and its location on our website
Statement of good faith belief that use is not authorized
Statement that information provided is accurate and you are authorized to act
Your physical or electronic signature

2. We will investigate and respond within 15 business days

3. If valid, we will:

Remove or disable access to the infringing material
Notify the party who posted the content
Take appropriate action to prevent future infringement

False Claims: Submitting false or fraudulent copyright infringement claims may result in legal liability under applicable law.

H. Digital Millennium Copyright Act (DMCA) Compliance

While DMCA is US legislation, we adhere to similar principles:

We respond promptly to valid intellectual property complaints
We maintain a process for counter-notifications
Repeat infringers may have their access terminated

I. Enforcement of Intellectual Property Rights

Samridh Solutions LLP actively protects its intellectual property and will pursue legal action for violations, including:

Civil Remedies:

Injunctive relief to stop unauthorized use
Monetary damages for losses suffered
Recovery of profits from unauthorized use
Legal fees and costs

Criminal Prosecution:

Reporting to appropriate authorities for serious violations
Cooperation with law enforcement in intellectual property crimes

We take intellectual property theft seriously and investigate all suspected violation

J. Licensing & Partnership Inquiries

If you wish to:

License our methodologies or content
Partner with Studio by ISIM
Use our branding in an authorized capacity
Collaborate on projects or events
Franchise or affiliate with us

Contact us at:

Email: info@studiobyisim.com

Phone: +91 7700944210

All licensing, partnership, and commercial use arrangements require:

Written agreement signed by authorized representatives
Clear terms of use, compensation, and restrictions
Ongoing compliance monitoring
Legal documentation protecting both parties

4. Limitation of Liability & Disclaimers

This section outlines the limitations of our liability and important disclaimers regarding our services. Please read carefully.

A. Service Disclaimers

Nature of Services

Studio by ISIM provides professional advisory and educational services in the field of image consulting, personal styling, and etiquette. Our services are:

Subjective in Nature: Style, beauty, and personal presentation are inherently subjective matters. Our recommendations represent professional opinions based on established principles but are not absolute truths.
Advisory Only: We provide guidance, recommendations, and education. We do not make decisions on your behalf, purchase items for you, or implement changes in your life.
Non-Medical: Our services are not medical treatments, therapies, or healthcare services. We do not diagnose, treat, cure, or prevent any disease, disorder, or medical condition.
Non-Psychological: We do not provide mental health counseling, psychotherapy, or clinical psychological services. While improved appearance may boost confidence, our services are not substitutes for professional mental health treatment.

“As-Is” Service Provision

All services are provided on an “AS-IS” and “AS-AVAILABLE” basis without warranties of any kind, either express or implied, including but not limited to:

Implied warranties of merchantability
Fitness for a particular purpose
Non-infringement
Course of performance or dealing

B. Results & Outcomes Disclaimer

Individual Variability

Results vary significantly based on numerous individual factors including but not limited to:

Personal Factors:

Physical characteristics (skin tone, body shape, facial features)
Age, lifestyle, and personal preferences
Existing wardrobe, style habits, and budget constraints
Cultural background and social environment
Professional requirements and personal circumstances

Effort & Implementation:

Commitment to implementing recommendations
Consistency in applying learned techniques
Time invested in practicing skills (especially makeup application)
Financial investment in wardrobe or product updates
Willingness to step outside comfort zones

External Factors:

Product availability in your location or budget
Fashion trends and seasonal changes
Workplace dress codes and social expectations
Life changes (weight fluctuation, aging, lifestyle shifts)

No Guarantees

We do not guarantee, warrant, or promise:

Specific outcomes, results, or transformations
Satisfaction with recommendations
Career advancement, social success, or relationship improvements
That you will like or agree with all recommendations
That recommended products will be available or affordable
That following recommendations will achieve desired goals
That results shown in testimonials or before-after photos will be replicated

Success depends primarily on you: Your commitment, effort, and willingness to implement recommendations are the primary determinants of outcomes.

C. Limitation of Liability

General Limitations

To the maximum extent permitted by Indian law, Samridh Solutions LLP, its directors, officers, employees, consultants, agents, and affiliates shall NOT be liable for:

1. Indirect or Consequential Damages:

Lost profits, revenue, or business opportunities
Loss of goodwill or reputation
Emotional distress or psychological harm
Opportunity costs or alternative expenses
Any indirect, incidental, special, consequential, or punitive damages

2. Service-Related Issues:

Dissatisfaction with recommendations or advice
Inability to implement recommendations due to budget or other constraints
Products recommended being unavailable, discontinued, or unsuitable
Styling choices that do not align with personal preferences upon reflection
Changes in fashion trends making recommendations outdated
Allergic reactions or skin sensitivities to recommended products (unless we had prior notice of allergies)

3. Third-Party Products & Services:

Quality, safety, or suitability of products we recommend but do not sell
Actions or omissions of third-party vendors, retailers, or service providers
Product defects, allergic reactions, or adverse effects from products you purchase
Misrepresentation or false advertising by product manufacturers
Unavailability or discontinuation of recommended products

4. Personal Decisions & Actions:

Your decisions on how to implement or modify our recommendations
Purchases made based on our guidance
Interpersonal conflicts arising from style changes
Professional or social consequences of appearance changes
Financial expenditures on wardrobe, products, or services

5. External Factors:

Force majeure events (natural disasters, pandemics, government actions)
Internet or technology failures affecting booking or communication
Third-party service provider failures (payment gateways, email services)
Circumstances beyond our reasonable control

Maximum Liability Cap

In any event, our total aggregate liability to you for all claims arising from or related to our services, regardless of the form of action (contract, tort, negligence, strict liability, or otherwise), shall not exceed the total amount you paid to Studio by ISIM for the specific service giving rise to the claim.

Example: If you paid ₹10,000 for a color analysis service and claim damages, our maximum liability is ₹10,000, regardless of the nature or extent of damages you claim.

D. Technical & Website Disclaimers

Website Functionality

We strive to ensure our website functions properly, but we do not warrant that:

The website will be uninterrupted, timely, secure, or error-free
Information on the website is always accurate, complete, or current
Defects will be corrected promptly
The website or servers are free from viruses or harmful components
Results from using the website will meet your expectations

Third-Party Links & Content

Our website may contain links to third-party websites or resources
We are not responsible for content, accuracy, privacy practices, or actions of third-party sites
Links do not constitute endorsement of third-party sites or their content
Your interaction with third-party sites is entirely at your own risk

Technology Risks

You acknowledge and accept risks associated with internet use:

Data transmission over the internet is not completely secure
Third parties may unlawfully intercept or access data
Downloads may contain viruses or malware
Technical glitches may affect booking or payment systems

We implement reasonable security measures but cannot guarantee absolute security against all threats.

E. Health & Safety Disclaimers

Makeup & Product Use

Allergies: You are responsible for disclosing all allergies before makeup sessions. We are not liable for allergic reactions if you failed to disclose allergies.
Patch Testing: We recommend patch testing products before full application. If you decline patch testing, you assume all risk.

Product Recommendations: When we recommend makeup or skincare products:

We base recommendations on general suitability and our professional experience
We do not guarantee products will work for your specific skin type or conditions
You should conduct your own research and consider consulting dermatologists for medical skin concerns
We are not liable for adverse reactions, breakouts, or skin issues unless caused by our direct negligence during application

Physical Activities

Some services (posture training, body language) may involve physical movement:

Disclose any physical limitations, injuries, or medical conditions beforehand
Stop immediately if you experience pain or discomfort

We are not liable for injuries sustained during sessions if you:

Failed to disclose relevant medical conditions
Exceeded your physical capabilities despite our guidance
Did not follow safety instructions

Food & Dining Etiquette

Inform us of dietary restrictions, allergies, or religious dietary requirements before etiquette sessions
We accommodate common dietary needs but cannot guarantee all restrictions can be met
We are not liable for allergic reactions or dietary issues if you failed to provide adequate notice

F. Professional Opinion Disclaimer

Consultant Expertise

Our consultants are trained and experienced image consulting professionals, but:

Their recommendations represent professional opinions, not absolute facts
Different consultants may have slightly different perspectives
Recommendations are based on current fashion principles, which evolve over time
Personal style is subjective, and you may disagree with some recommendations

You have the final decision on whether to implement any recommendations. Not a Substitute for Other Professionals

Our services are not substitutes for:

Medical advice from doctors or dermatologists (for skin or health concerns)
Psychological counseling or therapy (for self-esteem or mental health issues)
Legal advice (for workplace discrimination or dress code disputes)
Financial planning (for wardrobe budget management)

If you need services in these areas, please consult appropriate licensed professionals.

G. Testimonials & Marketing Materials Disclaimer

Testimonials

All testimonials are from real clients who received our services
Testimonials represent individual experiences and opinions
Results shown are not typical and should not be expected
Your results may be significantly different based on individual factors

Before-After Images

Transformation photos are genuine representations of client results
Photos may be edited for lighting, color correction, or presentation quality (but not to misrepresent results)
Transformations often involve client effort beyond our sessions (wardrobe purchases, ongoing practice, lifestyle changes)
Time frames for transformations vary significantly by individual
We do not guarantee you will achieve similar results

H. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters (earthquakes, floods, hurricanes, pandemics)
War, terrorism, civil unrest, or government actions
Labor strikes or disruptions
Utility failures (power outages, internet disruptions)
Supplier or third-party service provider failures
Acts of God or other unforeseen events

In such circumstances:

We will make reasonable efforts to notify you promptly
We may offer rescheduling or alternative arrangements when possible
Refunds will be provided at our discretion based on the circumstances

I. Assumption of Risk

By booking and using our services, you acknowledge and voluntarily assume all risks associated with:

Implementing style recommendations that may not align with your workplace or social environment
Financial expenditures on products, clothing, or services based on our advice
Potential negative reactions from others to your style changes
Learning and practicing new skills (makeup application, etiquette practices)
Participating in hands-on demonstrations or exercises

You understand that personal transformation carries inherent risks and uncertainties.

J. Indemnification

You agree to indemnify, defend, and hold harmless Samridh Solutions LLP, Studio by ISIM, and all associated parties (directors, officers, employees, consultants, agents, affiliates) from and against any and all:

Claims, lawsuits, demands, or legal actions
Losses, damages, costs, liabilities, and expenses (including reasonable legal fees)

Arising from or related to:

Your violation of these Terms & Conditions
Your misuse of our services or website
Your violation of any third-party rights (intellectual property, privacy, etc.)
Your provision of false or misleading information
Your negligent or intentional misconduct
Your implementation of our recommendations in violation of law or policy

This indemnification survives termination of your relationship with Studio by ISIM.

K. Jurisdiction-Specific Limitations

Some jurisdictions do not allow:

Exclusion of implied warranties
Limitation of liability for incidental or consequential damages
Certain types of liability limitations

If you reside in such a jurisdiction:

The limitations above apply to the maximum extent permitted by your local law
Invalid provisions will be modified to the minimum extent necessary to make them enforceable
All other provisions remain in full force and effect

L. No Waiver of Rights

L. No Waiver of RightsOur failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future. Any waiver must be in writing and signed by an authorized representative of Samridh Solutions LLP.

5. Modifications to Terms & Conditions

Studio by ISIM reserves the right to modify, update, amend, or change these Terms & Conditions at any time to reflect:

Changes in our services or business practices
Legal or regulatory requirements
Industry best practices
Customer feedback and operational improvements
Clarifications or corrections to existing terms

A. Notification of Changes

Material Changes

For significant or material changes that substantially affect your rights or obligations:

Email Notification: We will send an email to your registered email address at least 7 days before changes take effect
Website Notice: A prominent notice will be posted on our website homepage
Notification Content: The email will summarize key changes and direct you to the full updated Terms

Material changes include:

Changes to payment, cancellation, or refund policies
Modifications to service scope or deliverables
Significant changes to liability limitations
Alterations to your legal rights
Changes to dispute resolution procedures

Minor Changes

For minor, non-material changes (typo corrections, clarifications, administrative updates):

Website Posting: Updated Terms will be posted on our website with revised “Last Updated” date
No Email Notification: Individual notice may not be provided for minor changes

B. Effective Date of Changes

Updated Terms Take Effect: Immediately upon posting on our website, unless a later date is specified
Existing Bookings: Changes typically do not apply retroactively to bookings already confirmed before the changes
Future Bookings: All new bookings made after the change date are subject to the updated Terms
Exception: Changes required by law or to protect safety may be applied immediately to all bookings, including existing ones.

C. Your Acceptance of Changes

Continued Use Constitutes Acceptance

By continuing to use our website or services after changes are posted, you agree to be bound by the updated Terms
This is an important principle: Your continued use is considered legal acceptance, even if you don’t explicitly acknowledge the changes

Right to Decline

If you do not agree with the updated Terms:

Stop Using Services: Discontinue use of our website and services
Cancel Bookings: Cancel future appointments as per our cancellation policy (Payment & Refund)
Contact Us: Reach out to info@studiobyisim.com to discuss concerns

Note: For completed services or confirmed appointments with non-refundable deposits, discontinuing use does not entitle you to refunds beyond what is already provided in our policies.

D. Version Control & Access to Previous Terms

Archived Versions: We maintain archives of previous versions of our Terms & Conditions
Request Access: You may request copies of previous versions by emailing info@studiobyisim.com
Dispute Reference: In the event of a dispute, the version of Terms in effect at the time of booking will generally govern

E. Regular Review Encouraged

We encourage all clients to:

Review Periodically: Check this page periodically for updates (at least quarterly)
Check Before Booking: Review current Terms before making new bookings
Ask Questions: Contact us if you have questions about any terms or changes

Staying informed protects your interests and ensures you understand your rights and obligations.

6. Governing Law & Jurisdiction

This section establishes the legal framework governing these Terms & Conditions and the resolution of any disputes that may arise.

A. Applicable Law

Indian Law Governs

These Terms & Conditions, and any disputes arising from or related to them or your use of our services, shall be governed by and construed in accordance with the laws of India, including but not limited to:

The Indian Contract Act, 1872
The Consumer Protection Act, 2019
The Information Technology Act, 2000 and related rules
The Limited Liability Partnership Act, 2008
Applicable state laws of Maharashtra
Other relevant Indian legislation and regulations

Interpretation Principles

Terms shall be interpreted according to Indian legal principles
Language in these Terms follows Indian English conventions
Currency, dates, and time references follow Indian standards
Business practices align with Indian commercial norms

B. Exclusive Jurisdiction

Courts of Mumbai, Maharashtra

Any disputes, claims, disagreements, or legal proceedings arising from or related to:

These Terms & Conditions
Your use of Studio by ISIM’s services or website
Your relationship with Samridh Solutions LLP
Interpretation or enforcement of any provision herein

Shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.

What This Means

You agree to submit to the jurisdiction of Mumbai courts
Legal actions must be filed in Mumbai courts, not elsewhere
Mumbai law and procedures will govern court proceedings
This applies regardless of where you reside or where services were performed

C. Dispute Resolution Process

Before pursuing formal legal action, we encourage the following escalation process:

Step 1: Direct Communication (Preferred)

Contact Customer Support: Reach out to us at info@studiobyisim.com or +91 7700944210
Explain Your Concern: Provide detailed information about the issue
Good Faith Attempt: We will make reasonable efforts to resolve the matter amicably
Timeline: We aim to address and resolve most concerns within 15 business days

Step 2: Formal Complaint

If direct communication does not resolve the issue:

Submit Written Complaint: Send detailed written complaint to info@studiobyisim.com
Include Documentation: Provide all relevant evidence, correspondence, and documentation
Management Review: Senior management will review and respond within 15 business days
Resolution Proposal: We will propose a solution or explain our position

Step 3: Mediation (Optional but Encouraged)

Before litigation, parties may agree to:

Voluntary Mediation: Engage a neutral third-party mediator
Mediation Location: Mumbai, Maharashtra or virtual/online mediation
Cost Sharing: Mediation costs typically shared equally unless otherwise agreed
Non-Binding: Mediation is non-binding unless parties reach a settlement agreement

Step 4: Legal Action

If the above steps fail to resolve the dispute:

File Lawsuit: Either party may file a lawsuit in competent courts in Mumbai, Maharashtra
Legal Representation: Both parties may engage legal counsel
Court Decision: Dispute will be resolved according to Indian law and court procedures

D. Arbitration Clause (Optional Addition)

[If you wish to include arbitration, add the following. If not, skip this subsection.]

Agreement to Arbitrate

At the option of Samridh Solutions LLP, disputes may be resolved through binding arbitration instead of court litigation:

Arbitration Body: Arbitration conducted under the Arbitration and Conciliation Act, 1996
Arbitration Seat: Mumbai, Maharashtra, India
Language: English
Number of Arbitrators: One (1) or Three (3) as mutually agreed
Arbitrator Selection: Mutually appointed or appointed by [Insert Arbitration Body, e.g., Mumbai Centre for International Arbitration]
Binding Decision: Arbitration award is final and binding on both parties
Enforcement: Award may be enforced in any competent court

Exceptions to Arbitration

The following matters may be brought directly to court without arbitration:

Intellectual property disputes (trademark, copyright infringement)
Emergency injunctive relief
Collection of undisputed amounts owed
Small claims court matters (within monetary limits)

E. Waiver of Class Actions

Individual Disputes Only

To the extent permitted by law:

No Class Actions: You agree to resolve disputes individually, not as part of a class action, consolidated action, or representative proceeding
No Class Arbitration: If disputes are arbitrated, they will be arbitrated individually, not on a class basis
Individual Relief Only: Remedies are limited to individual relief for your specific claim
Rationale: This promotes efficiency and reduces costs for both parties.

Opt-Out Right

If you do not agree to the class action waiver:

30-Day Opt-Out: You may opt out by sending written notice within 30 days of first accepting these Terms
Send Notice To: info@studiobyisim.com
Effect: If you opt out of the class action waiver, all other Terms remain in effect
Individual Arbitration: You can still participate in individual arbitration or litigation

F. Limitation Period for Claims

Statute of Limitations

Any claim or cause of action arising from or related to these Terms or our services must be filed within:

One (1) year from the date the cause of action arose, OR
The period specified by applicable Indian law, whichever is shorter

After this period, your claim is permanently barred, regardless of any statute of limitations that might otherwise apply.

Discovery Rule

The one-year period begins when you knew or reasonably should have known of the facts giving rise to the claim, not necessarily when damages occurred.

G. Severability

If any provision of these Terms & Conditions is found by a court or arbitrator to be:

Invalid, illegal, or unenforceable under applicable law

Then:

Provision Modified: The provision will be modified to the minimum extent necessary to make it valid and enforceable
Alternatively: If modification is not possible, the provision will be severed (removed)
Remaining Terms: All other provisions remain in full force and effect
Intent Preserved: Modified or remaining provisions will be interpreted to best preserve the original intent

H. Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Samridh Solutions LLP regarding:

Your use of our website
Your engagement with our services
Your relationship with our company

Supersedes Prior Agreements

This Agreement supersedes and replaces:

All prior or contemporaneous oral or written communications
All previous agreements, understandings, or representations
All marketing materials, brochures, or promotional statements
Exception: Separate written contracts signed by authorized representatives of both parties will govern to the extent they conflict with these Terms.

I. Language & Translation

Governing Language

English Version Controls: These Terms & Conditions are drafted in English, and the English version is the official, controlling version
Translations: If these Terms are translated into other languages for convenience, the English version prevails in case of any discrepancy or ambiguity
Interpretation: Any legal proceedings or arbitration will be conducted in English

J. Assignment

Your Rights

J. AssignmentNon-Transferable: You may not assign, transfer, or delegate your rights or obligations under these Terms to any other person or entity without our prior written consent
Attempted Assignment Void: Any unauthorized assignment is void and of no effect

Our Rights

Assignment by Company: We may freely assign, transfer, or delegate our rights and obligations under these Terms to:

Affiliated companies
Successors in interest (in case of merger, acquisition, or business sale)
Third-party service providers (for service delivery purposes)

Notice: We will provide reasonable notice of any assignment that materially affects your rights

K. Force Majeure

Neither party shall be liable for any failure or delay in performance of obligations under these Terms to the extent such failure or delay is caused by circumstances beyond reasonable control, including but not limited to:

Natural Events: Earthquakes, floods, hurricanes, pandemics, epidemics, natural disasters
Government Actions: War, terrorism, civil unrest, government orders, regulatory changes
Infrastructure Failures: Power outages, internet/telecom disruptions, transportation strikes
Third-Party Failures: Failures of payment processors, hosting providers, or other critical service providers

Effect of Force Majeure

Suspension of Obligations: Affected party’s obligations are suspended for the duration of the force majeure event
No Liability: Neither party is liable for damages caused by force majeure
Notification: Affected party must notify the other party promptly of the force majeure event and expected duration
Mitigation: Affected party must make reasonable efforts to mitigate the impact and resume performance as soon as reasonably possible

Termination for Extended Force Majeure

If a force majeure event continues for more than 30 consecutive days, either party may terminate affected bookings or services:

Written notice required
Refunds provided at our discretion based on services rendered and circumstances
No further liability beyond refund (if provided)

L. Survival of Terms

The following provisions shall survive termination or expiration of your relationship with Studio by ISIM:

Intellectual Property Rights (Section 3)
Limitation of Liability & Disclaimers (Section 4)
Indemnification obligations
Governing Law & Jurisdiction (Section 6)
Confidentiality obligations
Payment obligations for services already received
Any other provisions that by their nature should survive

7. Miscellaneous Provisions

A. Relationship of Parties

Independent Contractor

Your engagement with Studio by ISIM is on an independent contractor/client basis
No partnership, joint venture, employment, or agency relationship is created
Neither party has authority to bind the other or make commitments on behalf of the other
You are solely responsible for any tax obligations arising from implementation of our recommendations

B. No Third-Party Beneficiaries

These Terms are for the benefit of you and Samridh Solutions LLP only:

No third-party rights: No other person or entity has rights to enforce these Terms
Exception: Our affiliates, directors, officers, employees, and agents are intended beneficiaries of liability limitations and indemnification provisions

C. Headings & Formatting

Section headings, bold text, and formatting are for convenience only and do not affect interpretation
Headings do not limit, expand, or otherwise affect the meaning of provisions

D. Electronic Signature & Acceptance

Electronic acceptance is binding: Your electronic acceptance of these Terms (clicking “I Agree,” booking a service, making a payment) constitutes a legally binding signature
Electronic records have the same legal effect as handwritten signatures under the Information Technology Act, 2000

E. Time of Essence

Where time periods are specified in these Terms (e.g., cancellation deadlines, response times):

Time is of the essence: Strict adherence to timeframes is required
Deadlines are firm: Extensions are not automatically granted
Business Days: Unless otherwise specified, all time periods refer to business days (Monday-Saturday, excluding public holidays)

F. Confidentiality

Client Confidentiality

We maintain strict confidentiality of:

Your personal information and consultation details
Photographs and transformation records
Private communications and feedback
Financial information
Exception: We may disclose information as required by law, with your consent, or as specified in our Privacy Policy.

Your Confidentiality Obligations

You agree to maintain confidentiality of:

Proprietary methodologies, techniques, or systems disclosed during consultations
Unpublished materials or content shared during sessions
Business operations, pricing strategies, or trade secrets you may observe

G. Feedback & Suggestions

If you provide feedback, suggestions, or ideas to us:

We may use freely: We may implement, modify, or commercialize your feedback without obligation to you
No compensation: You are not entitled to compensation for feedback
No confidentiality: Feedback is not treated as confidential unless separately agreed in writing
Intellectual property: You assign all rights in feedback to Samridh Solutions LLP

H. Photography & Recording Consent

During Sessions

Photography by Us: We may photograph you during sessions for service records and (with separate consent) marketing purposes
Your Photography: You may take personal photos of your results with consultant permission
No Recording: Audio or video recording of consultations by clients is prohibited without prior written consent

Social Media Sharing

Your Content: You may share your own before-after photos and experiences on your personal social media
Tag Us: We appreciate tags (@StudiobyISIM) but they are optional
Our Rights: By tagging us or using our hashtags, you grant us permission to reshare your content
Other Clients: Do not photograph or record other clients without their explicit consent

I. Gift Certificates & Promotional Codes

Gift Certificates

Purchasers and recipients must comply with these Terms
Non-refundable and non-exchangeable for cash
Subject to expiry dates and terms stated on certificate
Lost or stolen certificates cannot be replaced

Promotional Codes

Subject to specific terms stated in the promotion
Cannot be combined with other offers unless explicitly permitted
May have limited validity periods or blackout dates
We reserve the right to cancel fraudulent or misused promotional codes

J. Pricing Errors

Obvious Errors: If a price is obviously incorrect due to a typographical or system error, we are not obligated to honor it
Notification: We will notify you if we discover a pricing error affecting your booking
Options: You may cancel without penalty or pay the correct price
No Obligation: We are not obligated to provide services at incorrect prices

K. Client Identity Verification

We reserve the right to:

Request government-issued photo identification before providing services
Verify payment method ownership
Refuse service if identity cannot be verified
Cancel bookings if identity fraud is suspected

L. Service Modifications

We reserve the right to:

Modify Services: Change, discontinue, or add services at any time
Consultant Changes: Assign different consultants if necessary
Location Changes: Move sessions to different locations with reasonable notice
Duration Adjustments: Modify session lengths if communicated in advance
For existing bookings: Material changes will be communicated with option to reschedule or cancel if you’re dissatisfied with changes.

M. Business Hours & Availability

Standard Hours: Monday-Saturday, [Insert Hours]
Closed: Sundays and public holidays ([List major holidays: Diwali, Holi, Independence Day, etc.])
Extended Hours: Occasional extended hours or Sunday appointments by special arrangement
Seasonal Changes: Business hours may vary during festival seasons or special circumstances

N. Contact Information for Legal Notices

For legal notices, formal complaints, or official correspondence:

Legal Department

Samridh Solutions LLP (Studio by ISIM)

601, 6th Floor, Chandak Chambers, next to WEH Metro Station, Andheri – Kurla Rd, Andheri East,

Mumbai, Maharashtra 400093

India.

Email: info@studiobyisim.com

Phone: +91 7700944210

All legal notices must be in writing and delivered via:

Registered post with acknowledgment due, OR
Courier with delivery confirmation, OR
Email to the legal department (with read receipt)

Notices are considered received:

5 business days after registered post mailing
Upon delivery confirmation for courier
24 hours after email delivery (if within business hours)

8. Acknowledgment & Agreement

Final Statement

By accessing our website, booking our services, making a payment, or engaging with Studio by ISIM in any manner, you acknowledge that:

You have read these Terms & Conditions in their entirety and understand all provisions.
You agree to be legally bound by these Terms and our Privacy Policy.
You have the capacity and authority to enter into this binding agreement.
You have had the opportunity to seek independent legal advice if desired.
You understand the limitations, disclaimers, and obligations outlined herein.
You voluntarily accept all risks and responsibilities associated with using our services.
You will comply with all Terms and cooperate in good faith.
You acknowledge that these Terms may be modified from time to time and agree to review them periodically.

9. Acknowledgment & Agreement

Contact Information

For any questions, concerns, or inquiries regarding these Terms & Conditions:

Samridh Solutions LLP

Studio by ISIM

Registered Office:

601, 6th Floor, Chandak Chambers, next to WEH Metro Station, Andheri – Kurla Rd, Andheri East,

Mumbai, Maharashtra 400093

India.

General Inquiries:

Email: info@studiobyisim.com

Phone: +91 7700944210

WhatsApp: +91 7700944210

Customer Support:

Email: info@studiobyisim.com

Phone: +91 7700944210

Hours: Monday-Saturday, [Insert Hours]

Legal & Compliance:

Email: info@studiobyisim.com

Website: www.studiobyisim.com

Social Media:

Instagram: @[Insert Handle]

Facebook: [Insert Page]

LinkedIn: [Insert Page]

Thank you for choosing Studio by ISIM. We look forward to being part of your transformation journey. By using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Document Version: 1.0

Last Updated: October 27, 2025

Effective Date: [Insert Date]