Payment & Refund
Last Updated: October 27, 2025
1. Appointments, Bookings & Payments
A. Booking Process
How to Book
Appointments can be scheduled through the following methods:
- Online Booking System: Via our website’s integrated booking platform
- Email Inquiry: By contacting us at bookings@studiobyisim.com
Booking Steps
- Selection: Choose your desired service(s) from available options
- Date & Time: Select your preferred appointment date and time based on availability.
- Personal Information: Provide required personal details including name, contact information, and any special requirements.
- Service Questionnaire: Complete any pre-consultation questionnaires to help us prepare for your session.
- Payment: Submit payment as per the payment terms outlined below.
- Confirmation: Receive booking confirmation via email with appointment details.
Booking Confirmation
- Your appointment is NOT confirmed until you receive an official confirmation email from Studio by ISIM.
The confirmation email will include:
- Appointment date, time, and duration
- Service(s) booked
- Consultant name (if applicable)
- Studio address and directions
- Payment confirmation details
- Preparation instructions (if required)
- Cancellation and rescheduling policy reminder
- Contact information for inquiries
- Retain your confirmation email as proof of booking
B. Payment Terms
Payment Requirement
- Advance Payment Mandatory: Full or partial advance payment is required to confirm all appointments.
- The advance payment amount will be clearly specified during the booking process and may vary by service type.
- Standard requirement: Full payment in advance for individual consultations.
- Package or group sessions may require minimum 50% advance payment with the balance due before or at the session.
Payment Methods Accepted
We accept the following payment methods:
- Credit Cards (Visa, Mastercard, American Express, RuPay)
- Debit Cards
- UPI (Google Pay, PhonePe, Paytm, etc.)
- Net Banking
- Digital Wallets (as available through payment gateway)
- Bank Transfer (for corporate bookings or special arrangements)
Payment Processing
- Secure Gateway: All payments are processed through secure, PCI-DSS compliant third-party payment gateways including but not limited to Razorpay, Stripe, PayU, or CCAvenue.
- Data Security: Studio by ISIM does not store, process, or have access to your complete credit/debit card details, CVV, or card PIN. All sensitive payment information is handled exclusively by certified payment processors.
- Transaction Confirmation: You will receive a payment confirmation via email upon successful transaction completion.
- Payment Receipts: Digital receipts/invoices will be provided for all transactions and can be accessed through your confirmation email or requested separately.
Currency
- All service prices are listed and charged in Indian Rupees (INR) only.
- International clients may see currency conversion by their payment provider, but base pricing is always in INR.
- Exchange rate fluctuations are the responsibility of the customer’s payment provider.
Pricing & Price Changes
- Current Pricing: All prices displayed on our website are current at the time of viewing but are subject to change.
- Right to Modify: We reserve the right to modify, increase, or decrease service prices at any time without prior notice.
- Price Protection: Prices applicable at the time of booking confirmation (payment receipt) will apply to your appointment regardless of subsequent price changes.
- No Price Match: We do not offer price matching with other service providers or retroactive price adjustments.
Taxes & Additional Charges
- All prices are inclusive of applicable Goods and Services Tax (GST) as per Indian tax laws.
- GST-registered invoices will be provided upon request.
Additional charges may apply for:
- Special requests or customizations
- Extended session time (subject to availability)
- Premium add-on services
- Travel or off-site consultations (if offered)
Payment Failures
If payment fails during the booking process:
- Your appointment slot is not reserved and may be booked by another client.
- You must retry payment or contact our support team immediately.
- Technical payment issues should be reported within 24 hours.
Failed Payment Policy:
If payment fails after booking confirmation due to insufficient funds, expired cards, or bank decline:
- Your appointment may be automatically cancelled.
- You will be notified and given 24 hours to complete payment.
- If payment is not received within the specified timeframe, the booking will be cancelled.
Corporate & Group Bookings
- Corporate clients, group sessions, or bulk bookings may be eligible for customized payment terms.
- Contact us at info@studiobyisim.com [insert] for corporate packages and payment arrangements.
- Corporate bookings may require purchase orders, formal agreements, or alternative payment structures.
C. Appointment Validity
- Appointments are valid for the specific date and time confirmed in your booking confirmation email.
- Failure to attend at the scheduled time will be considered a “no-show” (see Section 2 for policy details).
- Session times are fixed; early arrival does not extend session duration.
2. Cancellation, Rescheduling & Refund Policy
A. Cancellation Policy
Client-Initiated Cancellations
Notice Period:
- Clients may cancel their appointment by providing written notice via email to Info@studiobyisim.com [insert] at least 48 hours (2 full business days) before the scheduled appointment time.
- Cancellations must be requested in writing and acknowledged by our team to be valid.
- Phone or verbal cancellations are not accepted unless confirmed via email.
Refund Terms:
- No refunds will be provided for any cancellations, regardless of the notice period given.
- All payments made are non-refundable but may be eligible for credit/rescheduling as outlined below.
- This policy applies to all services, packages, and promotional bookings unless explicitly stated otherwise in writing.
Credit Policy:
If you cancel with 48+ hours notice, you may be eligible to receive:
- Store credit valid for 6 months from the date of original booking, OR
- One-time rescheduling subject to availability (see Rescheduling Policy below)
Credit cannot be:
- Transferred to another person
- Exchanged for cash
- Used for services not originally booked
- Extended beyond the 6-month validity period
Company-Initiated Cancellations
We reserve the right to cancel appointments in the following circumstances:
- Consultant illness or emergency
- Facility unavailability due to unforeseen circumstances
- Technical or operational issues
- Force majeure events (natural disasters, government orders, etc.)
In case of company-initiated cancellation:
- We will notify you as soon as possible, typically within 24 hours of awareness.
You will be offered:
- Full refund of amount paid, OR
- Priority rescheduling at your convenience, OR
- Extended store credit with no expiry date
B. Rescheduling Policy
Advance Notice Required
- Rescheduling requests must be submitted at least 48 hours (2 full business days) before the original appointment time.
- Requests must be made in writing via email to [insert] [Info@studiobyisim.com].
- Rescheduling is subject to consultant and studio availability.
Rescheduling Limitations
- One complimentary rescheduling is permitted per booking.
- The rescheduled appointment must be taken within 3 months of the original booking date.
- Second and subsequent rescheduling requests may incur a rescheduling fee of 20% of the service cost (minimum ₹500).
- Multiple rescheduling attempts may result in forfeiture of booking and loss of payment.
Rescheduling Process
Email your rescheduling request with:
- Original booking confirmation number
- Preferred new dates and times (provide at least 3 options)
- Reason for rescheduling (optional but appreciated)
Our team will respond within 24-48 hours with available options.
Once confirmed, you will receive a new confirmation email with updated details.
The rescheduled appointment is subject to the same terms and conditions.
Rescheduling Restrictions
Rescheduling may not be available:
- During peak seasons or high-demand periods
- For promotional or discounted services
- Within 48 hours of the original appointment
- After multiple previous rescheduling attempts
C. No-Shows & Late Cancellations
Definition of No-Show
A “no-show” occurs when a client:
- Fails to attend a scheduled appointment without any prior notice
- Cancels with less than 48 hours notice
- Arrives more than 15 minutes late without prior communication
No-Show Policy
- No-shows are strictly non-refundable and non-reschedulable.
- The entire payment made will be forfeited.
- No store credit, rescheduling, or future discount will be provided.
Repeated no-shows may result in:
- Requirement of full payment for future bookings (no partial payment option)
- Reservation of right to decline future bookings
- Blacklisting from promotional offers or packages
Late Arrivals
- Grace Period: A 5-minute grace period is provided for unexpected delays.
- 6-15 Minutes Late: Session will proceed but will end at the originally scheduled time (shortened session).
More than 15 Minutes Late:
- Consultant reserves the right to consider this a no-show
- Session may be cancelled with no refund
- Alternatively, if consultant availability permits, session may proceed with significantly reduced time
Communication is Key: If you anticipate being late, immediately contact us at [Insert Phone Number]. We will make reasonable efforts to accommodate you, though this cannot be guaranteed.
Emergency Exceptions
- Genuine emergencies (medical emergencies, accidents, family emergencies) will be considered on a case-by-case basis.
- Documentation may be required (medical certificate, police report, etc.).
- Emergency exceptions are granted at the sole discretion of Studio by ISIM management.
- Contact us immediately at [Insert Emergency Contact Number] if an emergency prevents attendance.
D. Group Sessions & Workshops
Special Terms
Group sessions, masterclasses, and workshops may have different cancellation and refund policies due to:
- Limited seating capacity
- Special preparation and material costs
- Contracted venue or external instructor arrangements
Workshop-Specific Policy
- Cancellation Deadline: Typically 7-14 days before the workshop date (specified at booking).
Refund Options:
- Cancel before deadline: 50% refund or full credit toward future workshop
- Cancel after deadline: No refund, may transfer ticket to another person (subject to approval)
No-Shows: Full forfeiture of payment, no transfers permitted.
Detailed workshop terms will be provided at the time of booking and must be separately acknowledged.
E. Package & Membership Cancellations
Service Packages
- Multi-session packages or bundled services have specific cancellation terms provided at purchase.
- Typically, packages cannot be cancelled after the first session has been completed.
- Unused sessions may be eligible for partial credit based on the individual service value minus a 20% administrative fee.
Memberships
- Monthly or annual memberships have separate cancellation terms outlined in the membership agreement.
- Membership cancellations typically require 30 days’ written notice.
- No refunds for partial months or unused membership periods.